by Co-Communications (Danielle Cyr)
On Thursday, December 5 the Connecticut Health Council hosted Access Health CT’s CEO, Kevin Counihan, for an update on the Connecticut health insurance exchange. More than 200 business and health care leaders from across the state convened for the presentation which covered lessons learned since launching, enrollment data and insights into the future of the exchange.
Reflecting back on preparing for and launching the exchange, Counihan identified four key lessons the Access Health CT team has learned – less is more; focus on the basics; manage expectations; and, know your customers’ priorities.
At the time of the event, Access Health CT was averaging 3,000-3,500 enrollments per week, working towards a year-end goal of 35,000 enrolled individuals. Of note, Connecticut is the only state with two retail stores offering enrollment with roughly 100 policies per day sold through the storefront locations.
Health Pocket, an online health plan rankings site, has ranked Connecticut’s exchange as number one for customer ease of enrollment. It takes an average of 45-50 minutes to complete the Access Health CT enrollment form, less than the 75-minute national average. Additionally, a survey of more than 700 enrolled individuals conducted by Access Health CT revealed a 96.5% overall satisfaction rating.
Looking ahead, Counihan predicts Connecticut will reach 9% underinsured by January 2014. While he affirms reaching a 2-3% uninsured rate is possible, he projects it will take 3-4 years to achieve that goal.
For more details on Counihan’s presentation, check out the story published by the CT Mirror
. The Connecticut Health Council is an association of health sector leaders who work together to promote Connecticut as a premier center for the development of businesses, initiatives, and technology that improve health care and wellness both nationally and in the State. The Council fosters collaboration, education, entrepreneurship, and networking among leaders of for-profit and non-profit entities within the health sector.